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COMMUNITY ASSOCIATE

Skills & Cultural Success Factors

Enthusiasm for the brand

Strong customer service skills

Excellent communication skills

Disciplined and self-motivated

Goal oriented Team player Adaptable and flexible Fast learner

Qualifications

Strong attention to detail

Able to work various shifts including weekends and holidays

Must present a neat appearance and personal grooming

Responsibilities

An associate works to fulfill many networking, PR, and community engagement duties on behalf of a brand or organization.As a community associate, your job consists of managing projects, developing effective outreach campaigns to increase awareness of a brand, service, or product, and tracking member engagement.

A associate helps companies form strong relationships with the public. Community associates may organize events, create engaging content, or participate in community outreach and gain a larger customer base

You will work alongside the Enterprise Team to assist in the setup, hosting, and pack-down of events.

You will be someone that is able to multitask and succeed under pressure, is alert and observant, and always willing to roll up their sleeves and assist when required.

The associate is responsible for providing excellent customer service including maintaining and profiling the customers, documenting their information about their social media profile

Achieve or exceed established goals

These include sales, hourly productivity, average dollar sale, units per transaction, conversion, charge accounts and contests, and any other brand specifics KPI’s

Actively participate in all contests, promotions and sales incentive programs

Maintain an awareness of all sales promotions

Have a complete working knowledge and use of selling skills and customer service standards as set forth in Company training programs

Develop and maintain relationships with customers through a friendly attitude and excellent customer service

Answer the telephone in a friendly and professional manner

Meet Company standards for appearance, performance, product knowledge and store operations

Assist store management as needed to maintain the store

Keep sales floor and stock area clean and organized

Follow visual merchandising standards, including keeping fixtures straightened and filled, colorizing displays, and others as directed by the Store Manager/Assistant Manager

Assist Store Manager to take markdowns in a correct and timely manner

Complete work within deadlines and ask for additional assignments

Perform with minimum of supervision

Follow all security policies and procedures, including zone defense

Recognize and react to potential loss prevention issues

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